Refunds Policy

Refunds Policy

At Shuddha Danta, we strive to ensure that our customers are completely satisfied with their purchases. However, in the event that a customer is not satisfied with a product, we have put in place a fair and transparent Refunds Policy. Our aim is to make the refund process smooth, timely, and accountable, while maintaining the integrity and hygiene standards expected from our product line.

Eligibility for Refund

Refunds are applicable only when the product return request meets the conditions outlined in our Returns Policy. Products that are returned must be in their original condition, unused, unopened, and with seals intact. We do not offer refunds for products that have been used or tampered with in any way.

To be eligible for a refund:

• The return request must be initiated within 4 days of receiving the product.
• The product must be returned with the original invoice and return authorization number.
• The product should be returned in its original packaging without any damage.

Inspection Process

Once we receive the returned product, our quality control team will conduct a thorough inspection to ensure that the returned item meets our return conditions. This process is essential to maintain the quality and hygiene of products offered by Shuddha Danta.

If the returned product passes our inspection, we will initiate the refund process. If the return is rejected due to policy violations (e.g., opened packaging, used product, missing invoice), our customer support team will notify you via email or phone.

Shipping Charges

Please note that shipping charges are non-refundable. If a return is accepted, the refund will only cover the product price. Shipping charges, including those incurred during delivery and return transit, will be deducted from the total refund amount unless otherwise agreed upon by the customer support team in exceptional cases (such as delivery damage or incorrect shipment).

Refund Timeline

Refunds will be processed within 15 working days from the date of approval of your returned product. The time it takes for the refund to reflect in your account may vary depending on the payment method and your bank or payment provider.

• Credit/Debit Card Payments: Refund will be made to the original card.
• UPI or Net Banking: Refund will be processed to the same UPI ID or bank account.
• Cash on Delivery (COD): Refunds for COD orders will be made via bank transfer. Customers will be required to provide their bank account details including Account Number, IFSC Code, and Account Holder Name.

Non-Refundable Items

Certain items may not be eligible for refunds due to hygiene concerns, especially oral care products. This includes:

• Used or opened products.
• Products without original packaging or invoice.
• Customized or promotional items sold as part of limited-time offers.

Refund Notification

Once your refund is processed, you will receive an email or SMS confirmation. If you have not received a refund within the expected timeline, we recommend the following steps:

1. Check your bank or payment provider for pending transactions.
2. Contact your credit/debit card company, as it may take time before your refund is officially posted.
3. If you've done all of this and still haven’t received your refund, please contact our customer support team.

Contact Us

For any questions related to refunds, please get in touch with our customer care team. We are available to assist you and ensure your concerns are addressed promptly.

Phone: +91-8510062346
Email: kumar.kharolia1818@gmail.com

We appreciate your trust in Shuddha Danta and thank you for giving us the opportunity to serve you. Your satisfaction remains our highest priority.